From: Sara Kane To: Justin Horn Date: October 7, 2025 1:30 PM Subject: Re: Resident Conduct and On-Site Interaction Expectations Dear Mr. Horn, First and foremost, please understand that the correspondence previously issued to you was not intended as a disciplinary action, but rather as a reminder of behavioral expectations in shared community spaces. The intent was to ensure that all residents, staff, and vendors are able to enjoy and perform their responsibilities in a comfortable and respectful environment. To clarify, our communications have no connection whatsoever to your religion, prior victimization under previous management, or any other protected class status. Management does not and will not tolerate any form of discrimination or harassment. The concerns mentioned in our previous email were based solely on multiple documented reports from residents and staff regarding conduct occurring within the common areas. Those reports were reviewed, and our correspondence reflected management's obligation to address any behavior -- by any resident -- that others have reported as causing discomfort or disruption. Regarding your specific concerns: The Community Rules and Regulations do not prohibit the use of common areas; however, management may limit access or request that residents schedule appointments when behavior is reported as disruptive or when staff responsibilities are being affected. This practice is consistent with our duty to maintain operational efficiency and safety for all residents. Your maintenance request for air conditioning service has been escalated and remains a top priority. Our HVAC contractor was onsite yesterday and is currently onsite, working to address the HVAC issues. We apologize for any inconvenience this has caused and will confirm as soon as the problem is fully resolved. If you require a night's stay at a hotel until the issue is resolved, please let me know, and I will make the arrangements for you. Your concerns regarding staff behavior and gossip have been logged and are under review by management and our corporate office. As with all internal matters, we will address those concerns directly with the employees and the cleaning vendor as appropriate. Please note that management will not engage in retaliatory action in response to your complaints. All reports are handled in accordance with company policy and fair housing requirements. Our goal is to maintain a professional, respectful, and inclusive living environment for all community members. We will continue to handle all matters based on verifiable facts, documentation, and policy -- not rumor or bias. We appreciate your cooperation as we work to resolve the outstanding maintenance items and maintain positive communication moving forward. Sara Kane | Regional Manager, Real Estate Greystar | 161 Washington Street, Suite 810 | Conshohocken, PA 19428 o 215-398-0620 | sara.kane@greystar.com | greystar.com